How to Open the Service Center
You can reach support in several places:
| Location | Support route |
|---|---|
| Home | Live Chat 24/7 |
| Mine | Service center |
| Login form | Service center link |
| Message Center | 24/7 Customer Support → Contact Now |
The login-form link is useful when you cannot access your account.
What the Message Center Includes
7987 Game’s Message Center has Service center, Mail, and Feedback tabs.
The support area also include:
- A Google Mail contact option.
- Facebook Official.
- WhatsApp official.
- Telegram official.
- An FAQ section.
Open contact routes from inside the game. Check account messages in Mail when following an existing issue.
What to Include in a Support Request
Start with the problem, then add the details needed to find it.
Account Access Problems
Include:
- Your account UID, when available.
- The login method you use.
- The exact error message.
- When the problem started.
- Any password reset steps already tried.
Do not include your password or verification code.
Deposit and Withdrawal Problems
Include:
- Deposit or withdrawal.
- Amount.
- JazzCash or Easypaisa.
- Date and time.
- Transaction ID.
- Current status.
- Receipt or relevant screenshot.
A transaction reference helps support identify the payment more clearly than “my money is missing.”
Bonus and Promo-Code Problems
Include the offer name, code, claim time, and error message. Add the qualifying payment record when the reward depends on a deposit.
Use a Clear Message
A useful payment message follows this pattern:
My deposit has not reached my game balance. The payment method was Easypaisa. I have attached the receipt and transaction ID. Please check the payment status.
Add the real amount and time before sending it. Keep the request focused on one issue.
What Not to Share
Support does not need you to send:
- Your login password.
- A wallet PIN.
- A one-time payment code.
- A full set of unrelated personal records.
Use only the details needed for the issue. Crop unrelated information from screenshots.
Does 24/7 Support Mean an Instant Solution?
No. Round-the-clock support access does not set a fixed resolution time.
A payment investigation needs different checks from a simple menu question. Keep the original case details and follow up with new evidence in the same conversation.
Track Your Request
Save the support reply and any case reference. Note the action support asks you to complete.
After the issue closes, check the actual result in your account or wallet. A reply alone does not confirm that a payment has arrived.
FAQs
Where is the 7987 Game helpline?
Use the in-game Service center or Live Chat 24/7 option to reach support.
Can I contact support without logging in?
Yes. The login form includes a Service center link.
Where can I find my UID?
Open Mine → My Info. Your account area also displays the UID.
Should I send my password to support?
No. Keep passwords, wallet PINs, and one-time codes private.